• RSS
  • Register
    Login
SWNSdigital
  • Home
  • SWNS Digital
  • Stories
    • Health & Nutrition
    • Science & Technology
    • Lifestyle
    • Family, Parenting, and Children
    • Work & Careers
    • Money
    • Food & Drink
    • Entertainment & TV
  • Register
No Result
View All Result
  • Home
  • SWNS Digital
  • Stories
    • Health & Nutrition
    • Science & Technology
    • Lifestyle
    • Family, Parenting, and Children
    • Work & Careers
    • Money
    • Food & Drink
    • Entertainment & TV
  • Register
No Result
View All Result
SWNSdigital
No Result
View All Result

Things Americans hate the most about shopping

June 30, 2022
in Real Life, Research, Shopping, USA-ONLY
Home Shopping
Share on FacebookShare on TwitterShare on Reddit

By Joseph Staples  // SWNS

NEWS COPY w/ VIDEO + INFOGRAPHIC

Two in three Americans believe the absolute worst part of the shopping experience is going through the return item line.

A survey of 2,000 U.S. adults found that 67% hate returning items they previously purchased, and a similar percentage (66%) claim it’s the worst part of the entire shopping experience.

Over half (58%) revealed they would be willing to do “nearly anything” to avoid returning the items they bought.

For 43%, returning things in person is especially worse than doing so online. On the contrary, only 29% think returning items online is more difficult.

Perhaps that’s because the most hated parts of online returns are paying for shipping (42%), having the item lost or not arrive at its destination (39%) and traveling to the post office (37%).

Meanwhile, the most hated parts of in-person returns are having the person in front of them escalate the situation (39%), getting managers involved in their own returns (32%) and having to travel to the store (32%).

Half (52%) have changed their shopping habits so they don’t have to deal with the return process at all.

Commissioned by Slickdeals and conducted by OnePoll, the study also revealed the top products respondents believe should be returned and those that are not worth the return hassle.

Non-consumable things like phones (38%), clothing (38%) and TVs (37%) are the top items worth returning. Meanwhile, shoppers said intimates (25%), groceries (25%) and clothing accessories (24%) should never be returned.

If they plan on returning an item, 48% of respondents said they don’t bother putting it back in its original packaging.

The worst items to put back into their original packaging are computers (35%), TVs (29%), home improvement products (27%), headphones (27%) and furniture (26%).

“Inevitably we all make purchases that don’t work out for us. Luckily, many retailers have improved return policies to create a more pleasant return experience,” said Louie Patterson, personal finance manager for Slickdeals. “Shoppers can do their part by understanding return policies before they buy. Always check return shipping cost, any restocking fees and return windows before you buy.”

Results also found that people would rather give things they bought away (50%), keep them as a backup (36%) or resell them (29%), instead of returning them.

If they end up returning items, 46% of respondents said they prefer having a cash back option or a complete refund. Fifty-six percent also said they’d prefer returning to the store they bought an item from instead of going to a different location.

The average person also claimed many return policies are too short — and that they should ideally be 30 days long.

“A good way to mitigate the need for returns, particularly on those larger products like TVs and electronics, is to do your research ahead of time. Our community of shoppers helping shoppers is a great way to discover the products that will best suit your needs and at the best prices,” Patterson added.    

TOP 5 ITEMS ALWAYS WORTH RETURNING

  • Phones - 38%
  • Clothing - 38%
  • TVs - 37%
  • Computers - 37%
  • Clothing accessories - 31%

TOP 5 ITEMS NEVER WORTH RETURNING

  • Intimates - 25%
  • Groceries - 25%
  • Clothing accessories - 24%
  • Beverages - 23%
  • Phones - 22%

Previous Post

3 in 5 think video games should be part of the core school curriculum

Next Post

1 in 5 believe brides wearing a white dress for their wedding is officially a dated tradition

Next Post
1 in 5 believe brides wearing a white dress for their wedding is officially a dated tradition

1 in 5 believe brides wearing a white dress for their wedding is officially a dated tradition

Popular stories

  • If you clap when planes land, your partner might break up with you: study

    If you clap when planes land, your partner might break up with you: study

    0 shares
    Share 0 Tweet 0
  • New research reveals how much the average woman spends per month on menstrual products

    0 shares
    Share 0 Tweet 0
  • These are the most popular jobs kids dream of doing when they grow up

    0 shares
    Share 0 Tweet 0
  • Women Spend A Quarter Of A Million Dollars On Their Appearance In A Lifetime

    0 shares
    Share 0 Tweet 0
  • Survey reveals differences between iPhone and Android users

    0 shares
    Share 0 Tweet 0
digitalhub US

SWNS Media Group is a leading daily news provider to national newspapers, national/international digital news sites, blogs, social communities and commercial news channels. To gain unlimited access to the SWNS digital hub and receive auto-update emails every time new content is added, all you need to do is register to be a user.

Follow Us

Browse by category

  • Health & Nutrition
  • Science & Technology
  • Lifestyle
  • Family, Parenting, and Children
  • Work & Careers
  • Business & Money
  • Food & Drink
  • Entertainment & TV

Content

  • Images
  • Infographics
  • Videos
  • Home
  • The digitalhub
  • Archive
  • Contact
  • Terms & Conditions
  • Privacy Policy

© 2021 SWNSdigital

No Result
View All Result
  • Home
  • The digitalhub
  • All releases
  • Contact

© 2021 SWNSdigital

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In